I. Overview

This Refund Policy outlines the terms related to refunds for all services purchased from Alex de Borba (hereinafter “I,” “me,” “my”) through the website https://alexdeborba.com (the “Site”).

All sales for services, including but not limited to “Post,” “Article,” and “Documentation” content packages, as well as custom art commissions, are final. I do not offer refunds or credits for any services purchased. This policy is in place because the work I provide is highly customized and service-based, involving a significant investment of time and resources from the moment a project is commissioned.

By making a purchase on the Site, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

II. Rationale for No-Refund Policy

My commitment is to deliver high-quality, specialized work tailored to your specific needs. The no-refund policy is a necessary component of this business model for the following reasons:

A. Custom and Personalized Nature of Services

Each service I offer is a unique, made-to-order product. Whether it is a written article, technical documentation, or a piece of commissioned artwork, the deliverable is created specifically for you and according to your individual requirements. Unlike standardized products, this custom work has no resale value and cannot be returned to inventory or sold to another client.

B. Immediate Allocation of Resources and Labor

Upon receipt of an order, I immediately begin the creative process. This involves a substantial and irreversible investment of time, skill, and resources, including:

• Research and Data Sourcing: For written content, this includes in-depth research and verification of data.
• Creative Labor: This encompasses the time spent drafting, writing, designing, and creating the final work product.
• Project Scoping and Architecture: For documentation projects, this includes the planning of logical information architecture.

Because these resources are allocated at the start of the project, the costs associated with this labor are incurred immediately and cannot be recovered.

C. Commitment to Client Satisfaction Through Revisions

My goal is your complete satisfaction with the final deliverable. To ensure the work meets your expectations, my service packages include a specified number of revision rounds, as detailed in the service descriptions on the Site. The revision process is the primary mechanism for addressing any concerns you may have with the work. I am committed to working with you collaboratively during these revision stages to make any necessary adjustments and ensure the final product aligns with the agreed-upon scope. Your timely and clear feedback during this process is crucial for a successful outcome.

III. Acknowledgment and Acceptance

By proceeding with a purchase of my services, you affirm that you understand and accept that all fees are non-refundable. You agree that the opportunity for revisions as described in the service package you purchase is your sole remedy for any dissatisfaction with the service provided.

IV. Contact Information

If you have any questions about this Refund Policy before making a purchase, please do not hesitate to contact me.

• Name: Alex de Borba
• Email for Privacy Inquiries: mail@alexdeborba.com